Terms & Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘eleven11shop.com’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company (Joy International Trading), both parties accept these conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Eleven11shop.com as they are used to protect your rights as a valued customer and our rights as a business.

• Kuwait is our country of domicile and stipulate that the governing law is the local law.
• Visa or MasterCard debit and credit cards in AED, SAR, KWD, QAR, BHD, OMR, USD will be accepted for payment.
• We will not trade with or provide any services to OFAC and sanctioned countries.
• Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.’’
• Cardholder must retain a copy of transaction records and (Eleven11shop) policies and rules.
• User is responsible for maintaining the confidentiality of his account.

Changes to the Terms of Service and the Website

Eleven11shop.com is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Eleven11shop.com by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Eleven11shop.com in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Product information

Eleven11shop.com takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

Prices

The prices indicated on Eleven11shop.com are shown in multiple currencies and do not include delivery or VAT. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment, but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Availability

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will fulfil the available products first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

Secure payment

Eleven11shop.com currently offers multiple payment options. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use. Eleven11shop.com is charged as the seller, you are not charged as the buyer so you will not pay anything extra for your order. You do not need to hold an account with these Merchants to use these methods of payments.

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

Delivery Policy

We deliver our products worldwide except Iran, Lebanon, Syria and North Korea. Shipping will be done by a third-party courier.

Delivery fees will vary from one country to another depending on shipping country regulations. Avoid any delivery delays by providing your full address along with your contact details.

Your order will be delivered to the address you indicated when your order was placed. The products purchased on Eleven11shop.com will be shipped with shipping number to your doorstep.

Eleven11shop.com does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contractor to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or redelivery will take place.

Eleven11shop.com does not charge any additional fees, any custom duties, or taxes that are in accordance with the laws of the receiving country, it will be the responsibility of the customer.

Return Policy

The customer has the right to return a product when the following conditions are fulfilled.

- The order was made by mistake.

- If the product has a manufacturing defect

- It does not match the ordered product.

Any return request should be submitted within 15 days of receiving the order to the customer service team through email, or WhatsApp.

All these conditions will only be accepted if the product is in its original condition, unused, unwashed, label not removed, altered in any way or damaged.

Returns items on discount, clearance, or offer.

All items that are part of a discount, promotion, clearance or offer cannot be exchanged or returned.

Return is only accepted in the below cases:

• If the items have a manufacturing defect.
• If the products received do not match the order.

 

Refunds will be done only through the Original Mode of Payment

For reimbursements:

- If the product is returned within 7 days of its delivery. Refunds will be done only through the Original Mode of Payment.

Shipping charges will not be refunded in case of an exchange or refund. 

Cancellation Policy

Customer can cancel the order within 15 days by WhatsApp or email provided in the contact us page. The refund will be initiated within 24 hours, and it might take up to 14 working days to be completed.

Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, you can at any time make a request to Eleven11shop.com to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

Intellectual Ownership

All the content on Eleven11shop.com website (illustrations, texts, names, brand names, images and videos) is the property of Eleven11shop.com. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Eleven11shop.com. All information, content and files is protected by international law concerning intellectual ownership and copyright. Eleven11shop.com cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

Eleven11shop.com will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Severability

Any failure of Eleven11shop.com to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Eleven11shop.com, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.