Returns & Exchanges policy
Eleven Eleven fashion gives you the right to Return/ Exchange, within 14 days after receiving the product.
Terms& Conditions:
- Return & Refund Accepted if
1.1 The item is not used and it’s in the original packaging.
1.2 The product has a manufacturing defect.
1.3 The item is not suitable / received the wrong size or item.
- Exchanges Accepted if:
2.1 The product has a manufacturing defect.
2.2 It does not match the ordered Item.
2.3 the size not suitable.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, label removed, or altered in any way.
- Please make sure to double-check your returns before shipping them out. We are not responsible for the return of non-Eleven Eleven Items.
Return/ Exchange Process:
- Please contact Eleven Eleven Customer Service team by submitting a request in our returns page/ or send us an email including the following details
1.1 indicating the item(s) you would like to return/exchange.
1.2 Indicating the size, you would like to exchange to.
1.3 Include your email / contact number / detailed address
1.4 Bank details for a refund if requested (Name, Bank Name, swift code, IBAN ) – all the information must be submitted in English -
- An email will be sent to you if your request has missing details.
- After receiving the email of pick up from Aramex and the time has been confirmed by your side on email, please package up the item(s).
- Most Refunds/exchanges are processed within 7-14 business days after we receive your package. We'll issue the refund the same original way you paid.
- The shipping charges will not be refunded if a refund requested / for any exchange item the shipping charges will be paid again.